Privacy Policy

Effective date: September 12, 2026

Shockwave Pain Institute (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you contact us, request an appointment, or receive appointment-related communications.

Information We Collect

We may collect:

• Name and contact information
• Telephone number and email address
• Appointment details and scheduling preferences
• Information you voluntarily provide when contacting the clinic

Please do not send detailed medical or other sensitive health information by text message or email.

How We Use Information

We use information to:

• Respond to inquiries and callback requests
• Schedule, confirm, reschedule, or cancel appointments
• Send appointment-related notifications when you have consented
• Operate, secure, and improve our services
• Meet legal and regulatory requirements

Appointment Text Messages

If you verbally opt in during a phone call, we may send appointment-confirmation text messages to the mobile number you provide. These messages are limited to appointment-related information and are not marketing messages.

Message frequency varies based on your appointment activity. Message and data rates may apply. Msg & data rates may apply. STOP/HELP instructions: You may opt out at any time by replying STOP. Reply HELP for assistance or contact us at hello@shockwavepaininstitute.com.

We do not sell or share SMS opt-in information or phone numbers with third parties for their own marketing purposes. We may use service providers, such as Twilio, to deliver communications on our behalf.

Information Sharing

We may share information with service providers who help us operate scheduling, communications, hosting, security, and support systems. These providers may use information only to perform services for us.

We may also disclose information when required by law, to protect rights and safety, or to prevent fraud or abuse.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure.

We retain information only as long as reasonably necessary for scheduling, business, legal, compliance, and recordkeeping purposes.

Your Choices

• Decline appointment text messages
• Reply STOP to opt out of SMS messages
• Contact us to ask questions about your information
• Request correction of inaccurate contact information

Contact

For privacy questions, contact:

Changes

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

SMS Campaign Terms and Conditions

Program name: Shockwave Pain Institute Appointment Confirmations

By verbally opting in during a phone call, you agree to receive appointment-related text messages from Shockwave Pain Institute at the mobile number you provide.

Messages may include:

• Appointment confirmations
• Appointment date, time, and location
• Scheduling-related updates

This program does not send marketing or promotional messages.

Message frequency varies depending on your appointment activity. Message and data rates may apply. Msg & data rates may apply. Consent is not a condition of purchasing services or receiving care.

STOP/HELP instructions: You can revoke consent at any time by replying STOP. After you send STOP, you will receive one confirmation message and no further appointment texts unless you opt in again. Reply HELP for assistance or contact hello@shockwavepaininstitute.com.

Supported carriers are not liable for delayed or undelivered messages. We may change or discontinue the messaging program, subject to applicable law.

Contact:
Shockwave Pain Institute
600 N North Ct, Suite 120
Palatine, IL 60067
hello@shockwavepaininstitute.com